Privacy policy

Last updated: 9 December 2021

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This is the privacy policy for Streamlearned Ltd, a registered company in England and Wales (number 13589272).  It explains how we use the personal information we collect from you, when you use our websites.  We have two websites – https://streamlearned.com (which we use to market our products) and https://app.streamlearned.com (where our revision platform is hosted).  This privacy policy applies to both websites.

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Contents

1. What data do we collect?

2. How do we collect your data?

3. How will we use your data?

4. How do we store your data?

5. How do we market our products to you?

6. What are your data protection rights?

7. How do we use cookies?

8. Privacy policies of other websites

9. Changes to our privacy policy

10. How to contact us

11. How to complain

 

1. What data do we collect?
We collect the following personal data:
 

• Personal identification information – Some of this is required and is collected when you create an account on our revision platform (first name, last name, email address, username, password), and some of it is optional and can be provided after creating an account (location, curriculum studied and examination year)

• Learning data – This includes courses you are enrolled in, completion data, question responses and scores, points earned, groups you have joined, content posted in and engagement with learning groups, and time spent completing course components

• Payment and subscription information – This includes the name, email address and billing address of the cardholder, details of your orders and active course subscriptions.  Payment card details are collected and stored by our payment gateway provider, Stripe

• Usage data – This includes the IP addresses of devices used to access our websites, device type, browser type, time of visits, number of daily visits to our websites, webpages you visit, unique device identifiers, and other diagnostic data.

 

2. How do we collect your data?
You directly provide us with most of the data we collect.  We collect data and process data when you:

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• Register a new user account, update your account information, and when you purchase access to a course

• Complete course components, such as topics, lessons and quizzes

• Join, post in, and engage with our learning groups

• Voluntarily complete a customer survey, provide feedback or request support (either by email, webform or on-screen messaging)

• Use or view our websites, via cookies in your browser.

 

We do not receive your data indirectly from other sources.

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3. How will we use your data?
We collect your data so that we may:

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• Manage your account and process your orders

• Provide the services that you have purchased access to, such as our courses

• Email you with information that is important and relates to your account, our service, or the products you have purchased from us (we call these transactional emails)

• Email you with information about our products that we think you might be interested hearing about (we call these marketing emails)

• Respond to requests for support using our service

• Comply with applicable legal or regulatory obligations

• Improve our service by studying how it is used

• Detect, prevent and fix technical problems

 

We will not share your data with other companies for marketing purposes.

 

When we process your order, we will provide some information to our payment gateway provider (Stripe), in order to take payment.  Stripe may send your data to, and also use the resulting information from, credit reference agencies, in order to prevent fraudulent purchases.

 

4. How do we store your data?
All personal data that you provide us with is stored securely in Google Cloud datacentres, who host our services.

We use an email provider, Sendinblue, in order to send marketing emails and some transactional emails to you.  To enable this, limited personal data (your first name and email address) is stored on Sendinblue servers.

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We only keep your data for as long as is necessary for the purposes set out in this policy.

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5. How do we market our products to you?
We may sometimes send you information, by email, about our products that we think you might be interested in.  You may opt-out of these emails by clicking the ‘unsubscribe’ link at the bottom of the email.

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We will never promote products or services offered by other companies.

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6. What are your data protection rights?
We would like to make sure you are fully aware of all of your data protection rights under the Data Protection Act 2018 (UK).

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• The right to access: You have the right to request copies of your personal data.We may charge you a small fee for this service

• The right to rectification: You have the right to request that we correct any information you believe is inaccurate.You also have the right to request we complete the information you believe is incomplete

• The right to erasure: You have the right to request that we erase your personal data, under certain conditions

• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions

• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions

• The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

 

If you make a request, we have one month to respond to you.  If you would like to exercise any of these rights, please contact us.

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7. How do we use cookies?
Cookies are small text files placed on your computer to collect standard internet log information and visitor behaviour information.  When you visit our websites, we may collect information from you automatically through cookies or similar technology.  You may find out more about cookies by visiting allaboutcookies.org.

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We use cookies in a range of ways to improve your experience on our websites, including:

• Keeping you signed in

• Remembering your preferences and settings

• Keeping our websites secure

 

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser.  However, in a few cases, some of our websites’ features may not work as a result.

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Our websites use only essential/functional cookies (those needed to make the website work).  These cookies do not collect any personal information.  The tables below detail the names of the cookies we use, the purpose of them, the duration that we keep them for, and the website they are used on.